Lifetime Warranty
At Narcissus, we stand behind the quality of our materials and time-honed craftsmanship, proudly offering a Lifetime Warranty against any defects in materials or workmanship.
If you experience an issue with your piece, please reach out to us at info@narcissusjewels.com with clear photos of the item. Our team will review your request and provide instructions along with a prepaid shipping label to mail the piece back to our studio.
The repair service itself is completely free, but a $35 shipping fee applies, which must be covered by the customer.
Once your item has been carefully inspected and repaired by our technicians, we’ll notify you and ship it back promptly.
What is Covered:
- Material Defects: We guarantee that your 14K gold jewelry is free from any material defects in craftsmanship and materials.
- Workmanship: We stand by the quality of our craftsmanship and ensure that your jewelry has been manufactured to the highest standards.
What is Not Covered:
- Normal Wear and Tear: This warranty does not cover damage resulting from normal wear and tear, including scratches, dents, or tarnishing that may occur over time.
- Loss or Theft: We are not responsible for any loss or theft of your jewelry.
- Unauthorized Repairs: If your jewelry has been repaired or modified by anyone other than us.
- Accidental Damage: Accidental damage, such as dropping or crushing the jewelry, is not covered under this warranty.
Have a question? Reach out to info@narcissusjewels.com
Need help?
FAQs
Shipping & Orders
We ship all over the world and it's FREE.
We are unable to ship to PO boxes or military bases.
To expedite delivery, most U.S. orders will be shipped via DHL Express from our office in California. Orders to the UK, Europe, Canada, and Australia will be shipped from our studio in Athens, Greece.
Every Narcissus creation is handmade by in-house technicians in our Athens studio. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order, plus shipping time.
Once your order is fulfilled, you will receive an automated email with the tracking info of your shipment. In case you have not received a tracking number, please contact us at info@narcissusjewels.com
Please email us at info@narcissusjewels.com with your order number within 12 hours and our team will try to accommodate your request.
If your order hasn't shipped, we can edit the shipping address. Make sure you contact us at info@narcissusjewels.com as soon as possible.
For orders delivered within the EU, United States, UK, Canada, Australia, and Switzerland, there are no additional charges upon delivery. For not listed countries, customs or import fees may apply, and the customer is responsible for covering these costs.
Our standard shipping does not include insurance coverage. If you would like to explore insurance options for your order, please let us know at info@narcissusjewels.com and we can provide you with available choices and associated costs.
If you believe your package was lost in transit, contact us at info@narcissusjewels.com and we will do our best to resolve the situation promptly.
Returns & Exchanges
We gladly offer returns or exchanges within 30 days from the day of delivery. To ensure we keep our prices fair for all customers, a return shipping fee of $35 will apply and will be deducted from your refund amount.
Pieces must be returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom orders, personalized and engraved items, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.
Please contact us at info@narcissusjewels.com to initiate a return or exchange. Our customer care team will get back to you with a prepaid return label and the shipping instructions.
Once our team has received and inspected the returned item, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.
Warranty
At Narcissus, we stand behind the materials, design, and craftsmanship of every piece and we are proud to offer a Lifetime Warranty for any material or workmanship defects.
This Warranty does not cover damages caused by accidents, normal wear, loss or theft, or unauthorized repairs.
Just drop your message at info@narcissusjewels.com and our customer care team will advise the next steps. Alternatively, you can also text us at 613 777 0646 for assistance.