Shipping & Orders
We ship all over the world and it's FREE.
Every Narcissus creation is handmade by in-house technicians in our studio in Athens. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order.
Once your order is fulfilled, you will receive an automated email with the tracking info of your shipment. In case you have not received a tracking number, please contact us at firstname.lastname@example.org
Please email us at email@example.com with your order number within 12 hours and our team will try to accommodate your request.
If your order hasn't shipped, we can edit the shipping address. Make sure you contact us at firstname.lastname@example.org as soon as possible.
Our standard shipping does not include insurance coverage. If you would like to explore insurance options for your order, please let us know at email@example.com and we can provide you with available choices and associated costs.
If you believe your package was lost in transit, contact us at firstname.lastname@example.org and we will do our best to resolve the situation promptly.
Returns & Exchanges
We gladly offer free returns or exchanges within 30 days from the day of delivery. All pieces must be returned unworn and in their original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom orders, personalized and engraved items, and earrings, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.
Please contact us at email@example.com to initiate a return or exchange. Our customer care team will get back to you with a prepaid return label and the shipping instructions. You won't be charged for return shipping costs.
Once our team has received and inspected the returned item, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.
At Narcissus, we stand behind the materials, design, and craftsmanship of every piece and we are proud to offer a Lifetime Warranty for any material or workmanship defects.
This Warranty does not cover damages caused by accidents, normal wear, loss or theft, or unauthorized repairs.