FAQ

Returns & exchanges

We gladly accept returns, exchanges, and cancellations.

Contact us within: 60 days of delivery
Ship items back within: 90 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Shipping

Processing time:
The time we need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Rush Order

Pending availability, we are happy to accommodate rush orders for domestic and international customers. Please contact us before you place your order to ensure that we can accommodate your deadline.

Production Time

All Narcissus jewels are carefully handmade in our Studios. Since each piece is made-to-order, we ask that you allow 5-7 business days (excluding weekends) before we ship your order. If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request. Please send us a convo.

International Shipping

FedEx 2-5 Business Days (Tracking code) NON Insured

Important note for international buyers:

You may be required to pay VAT/import fee before your package is delivered. We are not responsible for any such fees.

Lost Packages

Please contact us immediately if you believe that your package was lost in transit.

For domestic orders: if your order is marked as “delivered” and you have not received your package, we can remake your order with payment of a replacement fee. Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.

For international orders: we are required 45 days to file insurance claims for international orders due to customs checks. Insurance claims are time-sensitive. Any claims must be made within 90 days of the original shipment date.

Wholesale availability

We currently operate exclusively through our website.