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To us, no order is complete until you are fully satisfied. This is why we gladly accept returns and exchanges within 30 days from the day of delivery.
To ensure we keep our prices fair for all customers, a return shipping fee of $35 will apply and will be deducted from your refund amount. 
*For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.*
Please ensure that items are returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To process a return or exchange, please reach out to info@narcissusjewels.com and we will provide you with a prepaid return label.

Once your return is received in our studio, our dedicated team will process your refund or exchange within 3-5 business days.

The following items, due to their nature cannot be returned or exchanged unless they arrive damaged or defective:
— Custom orders.
— Personalized and engraved items.

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