Conflict Free Diamonds
Diamonds are a girl's best friend because they're timeless. But these days, it's also important to make sure they're sustainable.
At Narcissus, we know that traceability and transparency are key to avoiding unintended negative impacts at any stage of the creation process. That's why we're committed to the highest level of sustainability.
We select diamonds that are compliant with the Kimberley Process, which ensures that the diamonds we use do not fuel armed conflict in high-risk countries. While these guidelines are core to our brand, they cannot always affirm full traceability from mine to market.
Transparency is a core value of our business, and we want you to know that when you purchase something from us, you can trust that it was made professionally and ethically. We know that this trust is what keeps you coming back, and we're committed to delivering on it time after time.
Why We Use Recycled Gold
If you're anything like us, you probably don't like to think about it, but dirty gold mining has a history of civil war, labor abuses, and environmental devastation.
Metal mining, and gold mining in particular, is one of the most environmentally destructive types of mining, and gold miners often earn low wages in dangerous working conditions.
We believe that the way things are isn't ok. We believe that everyone who works for Narcissus should be able to practice their craft in a safe environment with fair compensation. We believe that the environment should be respected so that we all can enjoy it. And we believe that businesses should be sustainable so they can continue to do good in the world.
That's why we use recycled metals whenever possible!
Our objective is to help diminish the negative impacts of dirty gold by reducing the demand for newly mined metals and contributing to programs dedicated to improving mining practices. By using recycled metals, we create less demand for newly mined metal and contribute less to environmental destruction and social oppression.
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FAQs
Shipping & Orders
We ship all over the world and it's FREE.
We are unable to ship to PO boxes or military bases.
To expedite delivery, most U.S. orders will be shipped via DHL Express from our office in California. Orders to the UK, Europe, Canada, and Australia will be shipped from our studio in Athens, Greece.
Every Narcissus creation is handmade by in-house technicians in our Athens studio. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order, plus shipping time.
Once your order is fulfilled, you will receive an automated email with the tracking info of your shipment. In case you have not received a tracking number, please contact us at info@narcissusjewels.com
Please email us at info@narcissusjewels.com with your order number within 12 hours and our team will try to accommodate your request.
If your order hasn't shipped, we can edit the shipping address. Make sure you contact us at info@narcissusjewels.com as soon as possible.
For orders delivered within the EU, United States, UK, Canada, Australia, and Switzerland, there are no additional charges upon delivery. For not listed countries, customs or import fees may apply, and the customer is responsible for covering these costs.
Our standard shipping does not include insurance coverage. If you would like to explore insurance options for your order, please let us know at info@narcissusjewels.com and we can provide you with available choices and associated costs.
If you believe your package was lost in transit, contact us at info@narcissusjewels.com and we will do our best to resolve the situation promptly.
Returns & Exchanges
We gladly offer returns or exchanges within 30 days from the day of delivery. To ensure we keep our prices fair for all customers, a return shipping fee of $35 will apply and will be deducted from your refund amount.
*For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.*
Pieces must be returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom orders, personalized and engraved items, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.
For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.
Please contact us at info@narcissusjewels.com to initiate a return or exchange. Our customer care team will get back to you with a prepaid return label and the shipping instructions.
Once our team has received and inspected the returned item, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.
Warranty
At Narcissus, we stand behind the materials, design, and craftsmanship of every piece and we are proud to offer a Lifetime Warranty for any material or workmanship defects.
This Warranty does not cover damages caused by accidents, normal wear, loss or theft, or unauthorized repairs.
Just drop your message at info@narcissusjewels.com and our customer care team will advise the next steps. Alternatively, you can also text us at 613 777 0646 for assistance.