About us

ABOUT US

We are a small, family-run jewelry maker based in Athens, Greece. 

For over 70 years, the Vouclos family has been a purveyor in the trade  of Greek goldsmithing and handicraft. We made our living as meticulous  chain-makers — a foundational piece of jewelry-making for centuries.

It is now our youngest generation that is bringing our  craftsmanship and history beyond our islands to the modern world.

Like the gold chain, we are linked to the history of our family,  of our country and of our trade. We hope you enjoy the unique alchemy  that sparks between Narcissus Jewels and you.

Our Vision

To create pieces that

drape, dance, and glint

with the quiet magic of

precious materials,

meticulous design, and

heritage goldsmithing.

Our Family Pillars

Artistry

Our time-honed craft

and Greek heritage underpin

everything we do.

Quality

We seek out and source

the very finest materials,

and never work with

anything that doesn't meet

our high standards.

Beauty

We believe in the power

of adornment, and in the

special alchemy that happens

between a person and the subtly

stunning pieces they wear.

Truth

We run our studio ethically,

sustainably, and transparently,

using only conflict-free diamonds

and recycled gold, and we are

always finding new ways to reduce

our impact on the environment.

A group of men sitting at a table

Need help?

FAQs

Shipping & Orders

Where do you ship to?

We ship all over the world and it's FREE.

We are unable to ship to PO boxes or military bases.

Where will my order be dispatched from?

To expedite delivery, most U.S. orders will be shipped via DHL Express from our office in California. Orders to the UK, Europe, Canada, and Australia will be shipped from our studio in Athens, Greece.

How long will it take to get my order?

Every Narcissus creation is handmade by in-house technicians in our Athens studio. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order, plus shipping time.

How can I track my order?

Once your order is fulfilled, you will receive an automated email with the tracking info of your shipment. In case you have not received a tracking number, please contact us at info@narcissusjewels.com

Can I change or cancel my order?

Please email us at info@narcissusjewels.com with your order number within 12 hours and our team will try to accommodate your request.

Can I edit my address after the order has been placed?

If your order hasn't shipped, we can edit the shipping address. Make sure you contact us at info@narcissusjewels.com as soon as possible.

Will I be charged for customs, duties or VAT upon delivery?

For orders delivered within the EU, United States, UK, Canada, Australia, and Switzerland, there are no additional charges upon delivery. For not listed countries, customs or import fees may apply, and the customer is responsible for covering these costs.

Will my order be insured?

Our standard shipping does not include insurance coverage. If you would like to explore insurance options for your order, please let us know at info@narcissusjewels.com and we can provide you with available choices and associated costs.

What should I do if my package is lost?

If you believe your package was lost in transit, contact us at info@narcissusjewels.com and we will do our best to resolve the situation promptly.

Returns & Exchanges

Can I return or exchange my piece?

We gladly offer returns or exchanges within 30 days from the day of delivery. To ensure we keep our prices fair for all customers, a return shipping fee of $35 will apply and will be deducted from your refund amount.

*For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.*

Pieces must be returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom orders, personalized and engraved items, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.

Do you offer extended holiday returns?

For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.

How do I return or exchange my item?

Please contact us at info@narcissusjewels.com to initiate a return or exchange. Our customer care team will get back to you with a prepaid return label and the shipping instructions.

When will I receive my refund?

Once our team has received and inspected the returned item, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.

Warranty

What is your Warranty policy?

At Narcissus, we stand behind the materials, design, and craftsmanship of every piece and we are proud to offer a Lifetime Warranty for any material or workmanship defects.

This Warranty does not cover damages caused by accidents, normal wear, loss or theft, or unauthorized repairs.

How do I make a claim on my Warranty?

Just drop your message at info@narcissusjewels.com and our customer care team will advise the next steps. Alternatively, you can also text us at 613 777 0646 for assistance.