Ensuring Authenticity: Our Jewelry Certification Process Explained

Experience the epitome of trust and expertise with our esteemed diamond authority, Dr. Alexandros Vasilopoulos. With a distinguished Ph.D. in Gemology from a prestigious institution in the United States, complemented by his expertise from the Gemological Institute of America (GIA), Dr. Vasilopoulos ensures that each piece of jewelry at Narcissus Jewels meets the highest standards of quality and authenticity.

Certifying Diamonds and Gold:

Diamond Certification:
- Dr. Vasilopoulos meticulously evaluates every diamond to guarantee its brilliance and authenticity.
- Using his extensive expertise, he examines the cut, clarity, color, and carat weight of each diamond to verify its superior quality.
- Upon verification, each diamond receives a personalized certificate of authenticity, issued by Dr. Vasilopoulos himself, providing you with complete confidence in your purchase.
Gold Certification:
- Leveraging his profound knowledge and GIA diploma expertise, Dr. Vasilopoulos ensures the purity and excellence of every gold piece.
- Through rigorous examination and testing, he confirms the authenticity of the gold used in our jewelry.
- Each gold piece is accompanied by a certificate of authenticity, further affirming its exceptional quality and value.

Ethical Sourcing:

At Narcissus Jewels, we take pride in sourcing our diamonds and gold from Antwerp, the renowned diamond capital of the world, through our trusted network of global suppliers.
Our unwavering commitment to ethical sourcing guarantees that every piece of jewelry is crafted with responsibly mined materials, contributing to a sustainable and ethical jewelry industry.

Regulatory Compliance:

We strictly adhere to all responsibility markers mandated by Swiss, US, and other international regulations, ensuring the integrity and authenticity of our jewelry.
This commitment reflects our dedication to maintaining the highest standards of integrity and trustworthiness in every aspect of our business.

Customer Assurance:

Enjoy peace of mind with our lifetime warranty, ensuring the longevity and quality of your jewelry investment.
For added convenience, we offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, simply return it within 30 days of the delivery date for a full refund or exchange.

Discover the Narcissus Jewels Difference:

Trust in the expertise and integrity of Dr. Alexandros Vasilopoulos and our team to deliver exquisite, authentic jewelry that exceeds your expectations.
Explore our collections today and experience the unparalleled elegance and beauty of Narcissus Jewels, where every piece is a testament to our commitment to quality, authenticity, and trust.

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FAQs

Shipping & Orders

Where do you ship to?

We ship all over the world and it's FREE.

We are unable to ship to PO boxes or military bases.

Where will my order be dispatched from?

Most US orders will be shipped via DHL Express from our office in California to expedite delivery. The UK, Europe, Canada, and Australia orders will be shipped from our studio in Athens, Greece.

How long will it take to get my order?

Every Narcissus creation is handmade by in-house technicians in our Athens studio. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order, plus shipping time.

How can I track my order?

Once your order is fulfilled, you will receive an automated email with the tracking info of your shipment. In case you have not received a tracking number, please contact us at info@narcissusjewels.com

Can I change or cancel my order?

Please email us at info@narcissusjewels.com with your order number within 12 hours and our team will try to accommodate your request.

Can I edit my address after the order has been placed?

If your order hasn't shipped, we can edit the shipping address. Make sure you contact us at info@narcissusjewels.com as soon as possible.

Will my order be insured?

Our standard shipping does not include insurance coverage. If you would like to explore insurance options for your order, please let us know at info@narcissusjewels.com and we can provide you with available choices and associated costs.

What should I do if my package is lost?

If you believe your package was lost in transit, contact us at info@narcissusjewels.com and we will do our best to resolve the situation promptly.

Returns & Exchanges

Can I return or exchange my piece?

We gladly offer free returns or exchanges within 30 days from the day of delivery. All pieces must be returned unworn and in their original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom orders, personalized and engraved items, chain extenders, the Thin Stackable Ring, and earrings, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.

How do I return or exchange my item?

Please contact us at info@narcissusjewels.com to initiate a return or exchange. Our customer care team will get back to you with a prepaid return label and the shipping instructions. You won't be charged for return shipping costs.

When will I receive my refund?

Once our team has received and inspected the returned item, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.

Warranty

What is your Warranty policy?

At Narcissus, we stand behind the materials, design, and craftsmanship of every piece and we are proud to offer a Lifetime Warranty for any material or workmanship defects.

This Warranty does not cover damages caused by accidents, normal wear, loss or theft, or unauthorized repairs.

How do I make a claim on my Warranty?

Just drop your message at info@narcissusjewels.com and our customer care team will advise the next steps.