Web Accessibility Statement

General

We care about all of our customers and are committed to making sure everyone has a great experience on www.NarcissusJewels.com . That’s why we have partnered with UsableNet, a leading web accessibility consultant, to make sure the site is viewable and navigable by everyone – including individuals who use assistive technologies like screen readers. As always, feel free to get in touch with a question or concern.

NarcissusJewels is committed to making sure our website is accessible to everyone. If you have any problems accessing the site, just let us know, and we'll get it sorted out as soon as possible.

Screen readers are used to help people with visual impairments navigate the internet. In order to make our site as accessible as possible, we use screen readers to identify issues with our web content and fix them.

Disclaimer

Please be aware that our efforts to make the website easy to use are ongoing. While we strive to make it as easy to use as possible some issues may occur with certain kinds of assistive technology. We appreciate your patience.

Contact Us

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by e-mail at info@narcissusjewels.com. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.

Need help?

FAQs

Shipping & Orders

Where do you ship to?

We ship all over the world and it's FREE.

We are unable to ship to PO boxes or military bases.

Where will my order be dispatched from?

To expedite delivery, most U.S. orders will be shipped via DHL Express from our office in California. Orders to the UK, Europe, Canada, and Australia will be shipped from our studio in Athens, Greece.

How long will it take to get my order?

Every Narcissus creation is handmade by in-house technicians in our Athens studio. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order, plus shipping time.

How can I track my order?

Once your order is fulfilled, you will receive an automated email with the tracking info of your shipment. In case you have not received a tracking number, please contact us at info@narcissusjewels.com

Can I change or cancel my order?

Please email us at info@narcissusjewels.com with your order number within 12 hours and our team will try to accommodate your request.

Can I edit my address after the order has been placed?

If your order hasn't shipped, we can edit the shipping address. Make sure you contact us at info@narcissusjewels.com as soon as possible.

Will I be charged for customs, duties or VAT upon delivery?

For orders delivered within the EU, United States, UK, Canada, Australia, and Switzerland, there are no additional charges upon delivery. For not listed countries, customs or import fees may apply, and the customer is responsible for covering these costs.

Will my order be insured?

Our standard shipping does not include insurance coverage. If you would like to explore insurance options for your order, please let us know at info@narcissusjewels.com and we can provide you with available choices and associated costs.

What should I do if my package is lost?

If you believe your package was lost in transit, contact us at info@narcissusjewels.com and we will do our best to resolve the situation promptly.

Returns & Exchanges

Can I return or exchange my piece?

We gladly offer returns or exchanges within 30 days from the day of delivery. To ensure we keep our prices fair for all customers, a return shipping fee of $35 will apply and will be deducted from your refund amount.

*For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.*

Pieces must be returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom orders, personalized and engraved items, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.

Do you offer extended holiday returns?

For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.

How do I return or exchange my item?

Please contact us at info@narcissusjewels.com to initiate a return or exchange. Our customer care team will get back to you with a prepaid return label and the shipping instructions.

When will I receive my refund?

Once our team has received and inspected the returned item, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.

Warranty

What is your Warranty policy?

At Narcissus, we stand behind the materials, design, and craftsmanship of every piece and we are proud to offer a Lifetime Warranty for any material or workmanship defects.

This Warranty does not cover damages caused by accidents, normal wear, loss or theft, or unauthorized repairs.

How do I make a claim on my Warranty?

Just drop your message at info@narcissusjewels.com and our customer care team will advise the next steps. Alternatively, you can also text us at 613 777 0646 for assistance.