Returns & Exchanges

To us, no order is complete until you are fully satisfied. This is why we gladly accept returns, exchanges, and cancellations. You are allowed to return or exchange your pieces within 60 days from the day of delivery. Please make sure that the items are returned unworn and in their original packaging.
In order to request a cancellation, please email us at info@narcissusjewels.com with your order number within 12 hours.

The following items because of their nature, unless they arrive damaged or defective, cannot be returned or exchanged:

  • Custom orders, personalized and engraved items

  • Earrings (for health/hygiene reasons)

 

Conditions of returns:

We offer FREE returns meaning that you won't be charged for return shipping costs. Please contact us at info@narcissusjewel.com to provide you with a prepaid return shipping label. If the item is not returned in its original condition, the buyer is responsible for any loss in value.